FAQs

Placing An Order

1. If I order now when I get my kaftan?

   I use DHL express/ FedEx priority for shipping. You will get your order in next 3 to 5 days time.

 

2. If I not like then what is your return policy?

    I have 14 day's return policy. If you not like don't worry send me back I will        give  you full refund plus return postage.

 

3. What About Custom duties?

    Custom duties pay by buyer, If you ask I will ship as Gift.

 

4. Payment & Buyer Protection

    All Order's cover with PayPal Buyer protection

 

5.I do not have PayPal Account. How can I pay?

   PayPal account is not compulsory for purchase . You can buy with your Credit/Debit Card via PayPal.

 

6. Do you accept wholesale order?

    Yes, kindly email your wholesale inquiry at sakheekaftans@gmail.com

 

7. Do you have retail store?

    No,We do not have any retail store. We are online only.

 

8.Cancel Order

   After purchase & before shipment you can cancel order.

 

WHAT ARE SHIPPING TIMES AND COSTS?

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

WHAT PAYMENT METHODS CAN I USE?

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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